Regulation

We strive to provide a quality service to all clients. If you are concerned about any aspect of the service we provide which you are unable to resolve with the person dealing with the work, please contact the principal about it and we will put in place a complaints procedure in accordance with the requirements of our governing body the Council for Licensed Conveyancers of CAN Mezzanine 49-51 East Road London N1 6AH, the statutory authority which regulates all Licensed Conveyancers by practice rules made under the Administration of Justice Act 1985. You should first write to the principal director Mr Andrew Jacobs setting out your concerns who must then try and resolve your complaint within 8 weeks. If the principal’s response is not satisfactory and you remain dissatisfied with any aspect of our handling of your complaint you may contact the Legal Ombudsman an independent organisation with powers to resolve complaints about legal services. A complaint can be referred to the Legal Ombudsman up to 6 months after you have received a final response from ourselves. It can also be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to 3 years after discovery of the problem. The Legal Ombudsman deals with service related complaints (any conduct related complaints are dealt with by The Council for Licensed Conveyancers). The Legal Ombudsman can be conducted on telephone number 0300 555 0333. The full address of the Legal Ombudsman is P.O. Box 6806 Wolverhampton WV1 9WJ. For more details please view the website at www.legalombudsman.org.uk. As an alternative there are organisations and bodies that provide Alternative Dispute Resolution Services if we both agree to use such a scheme. These have been set up pursuant to the European Union directive on Consumer Alternative Dispute Resolution. The Department for Business Innovation and Skills has confirmed the following ADR entities are available to deal with disputes in the legal services sector: Ombudsman Services, Pro Mediate and Small Claims Resolution. Details of how to contact these organisations can be found on the Trading Standards website.

This Practice has the benefit of professional liability in respect of conveyancing services provided in England and Wales with Chubb European Group Limited supported by Allianz Global Corporate & Speciality SE and Axis Speciality Europe SE who may be contacted through their brokers Miller Insurance Services Limited 70 Mark Lane London EC3R 7NQ.
If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet the liability in full, you may be entitled to claim from the compensation fund administered by the CLC, (which can provide details if these circumstances arise).